Contact Us

We would love to hear from you! At Poppy Velle, we are dedicated to providing you with an exceptional shopping experience. Whether you have a question about our romantic dress collections, need assistance with sizing, or want to track an existing order, our customer care team is here to support you.

📧 Email Us

For all inquiries, please reach out to us via email. We typically respond within 24 to 48 business hours (excluding weekends and holidays).

• Customer Support: info@poppyvelle.com

• Tip: If your inquiry is regarding an existing order, please include your Order Number in the subject line so we can assist you more efficiently.

🕒 Operating Hours

• Monday – Friday: 9:00 AM – 5:00 PM (EST)

• Saturday & Sunday: Closed

📍 Administrative Headquarters

Our design studio and corporate office are located in North Carolina:

• Address: Poppy Velle LLC 110 Pelican Ln, Raeford, NC 28376 United States

⚠️ IMPORTANT RETURN NOTICE: Please note that our Raeford location serves strictly as our administrative workspace. It is NOT a retail store, and we DO NOT accept, store, or process any customer returns or physical packages at this address.

Any packages mailed directly to our headquarters will be automatically rejected or discarded, and no refunds can be issued for them.

If you need to return an item, please contact us first at info@poppyvelle.com. We will gladly provide you with the correct return instructions and the shipping address for our dedicated fulfillment warehouse.